Microsoft IT Support Track
The help desk is the front line of engagement for customers when problems arise. With the IT Support track you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.
Change your world with DataChangers and start with the Microsoft IT Support Track! With these online courses it is possible to start a course wherever and whenever you want. All the courses are part of the Microsoft Professional Program.
The Microsoft IT Support Track exists of 14 steps to learn the basic skills of IT Support. The help desk is the front line of engagement for customers when problems arise. With the IT Support track you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues. If you are interested in a career in IT, but have yet to receive formal IT training, you will learn the skills for the role of a front-line Help Desk or Tier 1 IT Support Professional. This curriculum will give you a broad range of skills to support many different technology areas.
You don’t have to follow them in the specific order, but some courses are related. For every course you can obtain an official Microsoft Professional Program certificate, issued by Microsoft, for which you can buy a voucher from us (in collaboration with MD2C). All you need is your Windows LiveID (if you don’t have one, you can create one here) to register with on the DataChangers Academy, and you will be ready to start your journey!
Steps of the IT Support Track
- IT Support: Fundamentals
- IT Support: Communication
- IT Support: Troubleshooting
- IT Support: Documentation
- IT Support: Hardware Essentials
- IT Support: Networking Essentials
- Windows Support Essentials: Installation
- Windows Support Essentials: Configuration
- Windows Support Essentials: Maintenance
- IT Support: Troubleshooting Windows
- Microsoft Office Fundamentals
- IT Support: Troubleshooting Microsoft Office
- IT Support: Cloud Fundamentals
- Microsoft Professional Capstone : IT Support (coming soon)
Explore the DataChangers IT Support Courses
IT Support: Cloud Fundamentals
This course is about Cloud fundamentals, including core cloud concepts, cloud usage models, cloud security basics, and cloud services, and receive an introduction to Microsoft Azure and Microsoft Office 365.
About This Course
IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud solutions. The course examines the different types of cloud solutions that are available, as well as the basics of cloud services, cloud usage models, and cloud security. The course concludes with an introduction to Microsoft Azure and Microsoft Office 365.